Usually, after receiving the order information, we will process the order within 24 hours and respond to the customer about payment and delivery. Delivery time is usually between 5-7 days from the date of order confirmation or as agreed with the customer when placing the order. However, there are cases where delivery takes longer but only occurs in the following force majeure situations:

- Our staff cannot contact the customer by phone so we cannot deliver the goods.

- The delivery address you provided is incorrect or difficult to find.

- The number of orders increases suddenly, causing the order processing to be delayed.

- The supplier is slower than expected, causing the delivery to be delayed or the shipping partner is late.

Regarding shipping fees, we use external shipping services so shipping fees will be calculated according to the fees of shipping units depending on the location and volume of the order. When contacting to confirm the order with the customer, we will notify the specific fee to the customer.